Return and Refund Policy

 

Please don't worry if you have any questions or are unsatisfied with your purchase. We are here to help!

 

 

• Return Window: We happily accept returns within 3 days of when you received your item. The item must be in new, unused condition.

 

• How to Return: Before you send anything back, you must first contact us to get approval. We do not accept returns that are sent back without our approval first.

 

• Item Condition: Returned goods must be in their Exact original condition. The item must not have any signs of damage or misuse.

 

• Refund Method: Your refund will be sent back to your original payment method (for example, if you paid with a credit card, the refund will be returned to that card).

 

• Processing Time: Once you have registered your return with us, we will process your refund within 7 days.

 

• Return Shipping Charges: As a small business, we require the customer to cover the cost of return postage.

 

Contact Us

Please feel free to reach out to us if you have any questions. For the fastest response, we recommend contacting us via our messaging apps.

 

• WhatsApp / Line / WeChat / SMS / Phone / Viber: (6011-33595944)
• Email: sislovejewel@gmail.com